Refund & Returns Policy

Thank you for shopping at Laynert. We appreciate your purchase and want to ensure you have a smooth and fair return experience.

Return Window

Our return and refund policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The product must be in its original packaging.

We cannot accept returns for:

  • Perishable goods (such as food, flowers, etc.)

  • Personal or intimate care items (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

  • Digital or downloadable products

  • Gift cards

Proof of Purchase

To complete your return, we require a receipt or proof of purchase (order ID or invoice).
Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items with visible signs of use

  • Opened media or software products

  • Any item not in its original condition or missing parts (not due to our error)

  • Any return made after 30 days from delivery

Refund Process

Once we receive your returned item, we will:

  1. Inspect your product

  2. Notify you by email of approval or rejection

If approved, the refund will be processed to your original method of payment.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card provider (refund posting time may vary)

  3. Contact your bank

If you still have not received your refund, please contact us at:
📧 support@laynert.com

Sale Items

Only regular priced items may be refunded.
Sale or discounted items are not eligible for refunds.

Exchanges

We replace items only if they are defective or damaged.
If you need an exchange for the same item, contact us at:

📧 support@laynert.com

We will provide return instructions and shipping details.

Gifts

If the item was marked as a gift at checkout and shipped to you:

  • You may receive store credit for the value of the returned item.

If the gift was not marked as a gift or sent to the gift giver:

  • The refund will be issued to the original purchaser.

Shipping Returns

To return your product, please contact us first at:

📧 support@laynert.com

We will provide the return mailing address based on your location.

Return Shipping Costs:

  • You are responsible for paying the shipping cost of returning your item.

  • Shipping fees are non-refundable.

  • If a refund is issued, the return shipping fee may be deducted from the refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

For questions, support, or assistance with refunds or returns, contact us:

📧 support@laynert.com
🌐 https://laynert.com